ESSENTIAL MANAGER’S MANUAL: BY ROBERT HELLER AND TIM HINDLE.

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This week, I’m sharing the notes for the topic.

UNDERSTANDING THE BODY LANGUAGE:

Your body language is a huge range of unconscious physical moments-can strengthen communication or damage it. Even if you are sitting completely still, you may be unknowingly communicating a powerful message about your real feelings.

POWER TIPS:

  • When standing with people, leave a personal space of about 1 m (3 ft).
  • Take a slow, deep breath to relax, if you are feeling tense.

COMMUNICATING BY BODY LANGUAGE:

Posture id all-important in body language. On a first meeting, these three postures would create very different impressions. The positive posture might have the best effect on the outcome by encouraging open communication, while the negative one would make communication difficult. Also Neutral one says, direct gaze shows attention and relaxed arms and legs shows lack of tension.

READING BODY LANGUAGE:

For instance, if the people are inwardly feeling comfortable because they are lying, their awkward body language will betray the lie.

CONQUERING NERVES:

Nervousness is due in part to glands pumping the hormone adrenaline into their blood. Use body language to appear more confident than you feel by making a conscious effort to smile and to relax your arms.

Look people in the eye while you are talking or listening to them, keep your posture comfortably straight, do not fiddle with your hands.

KEEP YOUR DISTANCE:

For instance, guests at social gatherings stand closer to each other than strangers in a non-social situation. Always take care not to intrude into another’s personal territory in case you arose defensive or hostile reactions.

CREATING AN IMPRESSION:

First impressions are very important. It is thought that the initial five seconds of any first meeting is more important than the next five minutes.

Think about grooming and appropriate clothing, and err on the conservative side. Even if an informal look is required, ensure your garments and shoes are in impeccable condition. Before going into a meeting, check your appearance in a mirror to make sure that your hair is tidy.

MAKING AN IMPACT:

Grooming and posture always create an impression. Be smart and don’t be untidy.

 

With respect.

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